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Rates to India dropped: Call India as low as 1.69 ¢/min. Existing Customers call India as low as 1.91 ¢/min.*
Frequently Asked Questions
What is a vox account?A Vox account with Bingo Telecom allows you to use VoIP technology and your existing broadband connection to make calls to anyone in the world. With Vox, you get clearer voice quality and cheaper calling rates than your traditional analog phone service. Plus, if you call within your Vox network of friends, the call is absolutely free!What will I need for Vox?To make calls using your vox account you will need to download the free software or purchase a VoIP adaptor that can be connected to any regular phone. An existing broadband connection and modem will also be required. For more information on requirements click here.How do I set it up?If you have not done so, create a FREE Bingo Telecom account here. Then login into your account at http://www.bingotelecom.com. Click on the link VoIP accounts from the left side menu, fill in the information and click on save.Form field explanations:
What is VOIP?The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your broadband Internet connection using a standard touch-tone phone. You make a call using VoIP by dialing a number on your phone, as you always have. To receive a call using VoIP, simply pick up your phone when it rings, as you always have. All VoIP calls are carried over the Internet until each call needs to be directed to a regular phone line. This allows you to save money on local, long distance, and international calls.What is a broadband Internet connection?Broadband Internet access is a service that provide very fast Internet access, sufficient to carry multiple data transmissions simultaneously. There are several types of broadband connections including: Cable modem DSL T-1 Fractional T-1 T-3 The voice quality of VoIP is dependent on the speed and quality of your internet connection. Most broadband Internet connections are fast enough to support VOX service. Note: VOX service is not recommended for use with dial-up Internet access.Do I need a computer? Do I need to have my computer turned on to talk on the phone?No. The VOX service works independently from your computer, so you do not need a computer. Additionally, your computer does not need to be turned on when using VOX. You do need to have a broadband internet connectionDo the people I call need a computer?No. They only need a working phone. They will not even be aware you are calling using VOX, though we hope that you let them know!Must I speak through the computer to use your service?No. VOX does not require a computer. You speak through an ordinary touch-tone telephone connected to a VOX-provided adapter. That said, The VOX service DOES support Soft Phone clients for your PC or laptop so if you want to talk through your computer, you can. A Soft Phone client is software that, once installed and executed, allows you to make calls through your computer using a microphone and speakers. Bingo Telecom offers our own softphone that can be downloaded from our website. The sound quality will depend upon your computer.s audio equipment.What is required to use the VOX service?Please see our requirements page.Is VOX service cell phone or wireless phone service?No. VOX is not a cellular phone service provider. VOX allows customers to make and receive telephone calls using their broadband Internet connections. However, you can connect wireless (cordless) telephones to a VOX adaptor.Does the person I am calling need to have VOX service too?No. You can call anyone at any phone number using the VOX service. Calls to other VOX numbers are always free of charge wherever they are in the world. Indeed, some VOX customers have saved thousands of dollars by purchasing two VOX lines, one for themselves and another for their friend, relative, or remote business office.What types of telephones work with your service?Virtually any touch-tone telephone can be used with the VOX service. Corded and cordless telephones both work well. Chances are your current phones will work perfectly.Can I use my answering machine with VOX?The VOX service includes free voicemail. So, an answering machine is not necessary. If you prefer to use an answering machine, remember to turn off your VOX voicemail feature by accessing the VOX Account Portal. The default setting for voicemail is .on. when you first activate your VOX service.Can I use my fax machine to send fax with VOX?Yes.Is VOX service Apple Macintosh compatible?Yes. Your VOX service and web account is accessible via any modern web browser, and from any Internet connection, world-wide. PC or Mac, Windows or OSX, it's your choice.Can I still use the Internet while making calls?Yes. Your computer and the VOX service can share your Internet ConnectionCan I use your service with my home alarm system or personal emergency response services company?You may connect any telephone communication device to your VOX adaptor. However, VOX recommends that you keep a simple phone line for a home alarm or personal emergency response device. Remember, the VOX service depends upon your broadband Internet connection, and electric power. If the connection goes down, or if power is not available, you will not be able to make or receive calls, nor will your alarm system. Please consult with a qualified alarm system technician before connecting your alarm system to a VOX line. and Your Internet Service Provider (ISP):Is Internet service provided with my VOX account?No. VOX is not an Internet Service Provider (ISP) and does not provide Internet service. You must already have broadband Internet service to use VOX.How fast of an Internet connection do I need to use VOX?To use the VOX service, the only requirement is a high-quality broadband connection. VOX recommends at least 128kbs of bandwidth (64kbs uplink and 64 kbs downlink) be available per phone line. Although 128kbs is the minimum required, we recommend 150kbs to allow for a buffer of 22kbs for Internet usage (web browser and email) while talking on the phone.Does VOX work with dial-up Internet access?VOX is not recommended for dial-up Internet connections, due to the slow speed of dial-up modems. To use VOX you must have a broadband Internet service.What is the warrantee of the phone adapters provided with VOX?Phone Adapters provided with VOX service carry a 90 day limited warranty. Within the first 90 days, upon customer request and if the original VOX-provided Phone Adapter malfunctions, a new Phone Adapter will be sent to the customer and the customer shall be billed for that new Phone Adapter. Upon return of the original Phone Adapter and after the device has been tested to ensure the device malfunctioned and was not broken, the customer shall be refunded the cost of the new Phone Adapter. After the initial 90 days, customers will not receive a refund for any replacement Phone Adapters. |